Privacy Policy Effective date: 18/05/2026 Website: https://skunkwerx.cc Business / trading name: SkunkWerx Operator: Leon Jordan trading as SkunkWerx Contact email: [support@skunkwerx.cc] 1. About this Privacy Policy This Privacy Policy explains how SkunkWerx collects, uses, stores, and protects personal information when you visit our website, create an account, purchase a licence, use our software, contact us, or interact with our services. SkunkWerx provides ECU-related software, licensing services, account services, documentation, downloads, and related support. For the purposes of UK data protection law, SkunkWerx is the data controller for the personal information we process, unless stated otherwise. 2. Personal information we collect We may collect and process the following types of personal information. 2.1 Account information When you create or use an account, we may collect: your name; email address; password authentication data; account creation date; last login date; email verification status; licence status; subscription status; protocol/software access status; support or account notes. We do not store your password in plain text. Passwords should be stored using secure hashing methods. 2.2 Purchase and licence information When you purchase or activate software, we may collect: purchased product or plan; order ID; payment provider customer ID; payment status; subscription status; refund or chargeback status; licence type; licence start date; licence expiry date, where applicable; activation count; device activation history; licence check history. We do not directly store full payment card details. Payments are handled by our payment provider. 2.3 Device and activation information To protect our software from unauthorised use and to manage licence activations, the software may send us certain device-related information, such as: a device or machine fingerprint; hardware or system identifiers; operating system information; software version; activation ID; IP address; approximate location derived from IP address; date and time of licence checks; whether a licence check succeeded or failed. Where possible, device fingerprints are stored as hashes or non-directly-readable identifiers rather than raw hardware values. 2.4 Software usage and diagnostic information The software or website may collect limited diagnostic information, such as: software version; error messages; crash reports; failed login attempts; licence activation failures; API request logs; security event logs; abuse prevention logs. We may use this information to fix bugs, prevent misuse, improve reliability, and protect our software and customers. 2.5 Communications If you contact us, we may collect: your email address; your name; message contents; attachments you send; support history; details needed to handle your request. You should not send unnecessary sensitive information unless it is required for support. 2.6 Website technical information When you visit our website, we may collect: IP address; browser type; device type; pages visited; request timestamps; security logs; referrer information; cookie/session information. This may be collected by our hosting provider, security provider, analytics provider, or server logs. 3. How we use your information We use personal information for the following purposes: 3.1 To provide our services We use your information to: create and manage your account; authenticate logins; provide access to purchased software; activate and verify licences; manage subscriptions; provide downloads; provide documentation and support; process account-related requests. 3.2 To process purchases and payments We use purchase-related information to: confirm purchases; create licences; manage subscriptions; handle payment disputes; process refunds where required; prevent fraud; maintain financial records. 3.3 To protect our software and prevent abuse We use information to: prevent piracy; detect unauthorised licence sharing; detect tampering or misuse; enforce device activation limits; investigate suspicious account activity; prevent reverse engineering, unauthorised access, or abuse of our systems. 3.4 To provide support We use information to: respond to support requests; diagnose technical issues; investigate failed activations; assist with account access; improve documentation. 3.5 To comply with legal obligations We may use your information to: comply with tax and accounting rules; respond to lawful requests; enforce our Terms of Service; handle disputes; protect our legal rights. 4. Lawful bases for processing Depending on the situation, we rely on one or more lawful bases under UK data protection law. 4.1 Contract We process information where necessary to provide the software, account, licence, downloads, support, or services you have requested or purchased. 4.2 Legitimate interests We process information where necessary for our legitimate interests, including: securing our software and systems; preventing piracy and fraud; enforcing licence limits; improving reliability; maintaining business records; responding to support requests; protecting our legal rights. 4.3 Legal obligation We process information where necessary to comply with legal duties, such as tax, accounting, consumer law, or lawful requests. 4.4 Consent Where we rely on consent, such as for certain optional communications or cookies, you may withdraw consent at any time. 5. Payment processing Payments are handled by third-party payment providers. We do not directly collect or store your full card details. Payment providers may process your information according to their own privacy policies. They may collect details such as your name, email address, billing address, payment method, tax location, and payment history. We receive information necessary to confirm your purchase, manage your licence, handle refunds or chargebacks, and maintain business records. 6. Licence checks and anti-piracy measures Our software may contact our servers to verify licence status, activate a device, check subscription status, enforce device limits, or retrieve permitted feature access. Licence checks may include device identifiers, hashed fingerprints, software version, IP address, and account/licence information. These checks are necessary to provide the licensed software and to protect against unauthorised copying, sharing, tampering, or abuse. 7. Cookies and similar technologies Our website may use cookies or similar technologies for: login sessions; account security; remembering preferences; fraud prevention; analytics; security protections. Essential cookies are required for the website and account system to work properly. Where required by law, we will request consent before using non-essential cookies. 8. Who we share information with We may share information with trusted service providers who help us operate the website, software, payments, hosting, security, email, analytics, and support. These may include: website hosting providers; cloud infrastructure providers; payment processors; email providers; security and anti-abuse providers; analytics providers; professional advisers; legal or regulatory bodies where required. We do not sell your personal information. We do not share your personal information with third parties for their own direct marketing purposes. 9. International transfers Some service providers may process information outside the United Kingdom. Where this happens, we take steps intended to ensure that personal information receives appropriate protection, such as using providers with recognised transfer safeguards or appropriate contractual protections. 10. How long we keep your information We keep personal information only for as long as reasonably necessary. Typical retention periods may include: account data: while your account remains active; licence data: while your licence remains active and for a reasonable period afterwards; purchase records: retained as needed for tax, accounting, legal, and dispute purposes; support messages: retained as needed to provide support and maintain records; security logs: retained for a limited period unless needed for investigation; banned, fraudulent, or abusive account records: retained where necessary to prevent further abuse. Where we no longer need information, we will delete it, anonymise it, or securely retain it only where legally necessary. 11. Security We take reasonable technical and organisational measures to protect personal information, including: encrypted connections; password hashing; server-side secrets; access controls; logging and monitoring; secure hosting providers; anti-abuse protections; restricted access to administrative systems. No system is completely secure. You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been compromised. 12. Your rights Under UK data protection law, you may have rights including: the right to access your personal information; the right to correct inaccurate information; the right to request deletion; the right to restrict processing; the right to object to certain processing; the right to data portability; the right to withdraw consent where processing is based on consent; the right to complain to the Information Commissioner’s Office. Some rights are subject to limitations. For example, we may need to retain certain purchase, security, fraud prevention, or legal records. 13. How to contact us about privacy To contact us about privacy or data protection, email: [support@skunkwerx.cc] Please include enough information for us to identify your account and understand your request. 14. Complaints You can contact us first if you have concerns about how we use your information. You also have the right to complain to the UK Information Commissioner’s Office. Website: https://ico.org.uk 15. Changes to this Privacy Policy We may update this Privacy Policy from time to time. If we make significant changes, we may notify users by email, website notice, account notice, or software notice. The latest version will be available on our website.